Delivery & Returns

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USA Shipping:

  • All products are sent with FedEx or UPS, at a flat shipping rate.
  • Please allow up to 1-3 days for your order to be dispatched.
  • Once your order is dispatched, it should be received within 1-10 business days depending on your location.
  • Please find your country on the drop down list at checkout or view our full list of costs and timescales here.
  • For all order tracking enquiries please email: orders@odabashsales.com 

Canada Shipping:

  • All products are sent with Passport, please note shipping rates are based on package weight.
  • Please allow up to 1-3 days for your order to be dispatched.
  • Once your order is dispatched, it should be received up to 14 business days depending on your location.
  • For all order tracking enquiries please email: orders@odabashsales.com


South America & Caribbean Shipping:

  • We now ship to the following locations: Aruba, Bahamas, Bermuda, Costa Rica, Dominican Republic, Jamaica, Mexico, St Lucia, U.S. Virgin Islands, and all other Caribbean Islands.
  • Please find your country on the drop down list at checkout or view our full list of costs and timescales here.
  • For order tracking enquiries please email: orders@odabashsales.com

Please note: We do not ship or deliver on Saturdays and Sundays. Orders placed Monday-Thursday will dispatch within 1-3 days. Orders placed Friday-Sunday will not dispatch until after the following Monday.

Occasionally due to situations beyond our control, some orders with third-party courier services may take longer.

  

OUR RETURNS POLICY

We hope you are completely satisfied with your Melissa Odabash purchase, however if you do wish to return an item for any reason you may do so up to 14 business days from the date of delivery for a refund.

If you return item(s) outside of our returns period, you will no longer be eligible for a refund and instead a credit note will be issued.

The item(s) must be returned in its original condition & packaging, with all labels and hygiene strips intact. In the interest of hygiene, we request you wear underwear when trying on your swimwear.

We cannot accept any returns that do not meet the above requirements.

 

US RETURNS:

  • We offer complimentary returns for all domestic orders.
  • Visit: https://melissa-odabash-us.loopreturns.com & follow the steps to create a return or exchange.
  • If you are returning from outside of the USA mainland, it is the customer’s responsibility to cover the costs.
  • It is imperative to obtain proof of postage with a tracking number to guarantee a refund. We are not liable for goods that do not reach us.

Please note we do not refund the cost of shipping as we provide labels for free returns. We do not refund import fees or duties for non-US orders. 


EXCHANGES:

We are now able to process exchanges via our returns portal. You can only create an exchange if you are within the returns window and are wishing to exchange an eligible product for another size or color in the same style.

To process an exchange:

Visit: https://melissa-odabash-us.loopreturns.com & follow the steps to create an exchange.


REFUNDS

Once our warehouse receives your return, please allow 7-10 business days for your return to be processed. 

Your refund will be issued to the same form of payment that you originally used to place your order.

Please allow up to 14 business days for refunds, to be visible in your account, depending on your provider.

  

LATE RETURNS

If you are unable to return your order inside of the 14 business day time frame please contact us at shopUSA@odabash.com at your earliest convenience.

Returns received outside of the 14 business day time frame may be accepted at the discretion of our customer care team, and may only be refunded in the form of an e-gift card. Your e-gift card can only be redeemed online and is valid for one year from the date issued.

RETURN CONDITIONS

The item(s) should be returned to us unworn, in its original condition & packaging, with all labels and hygiene strip intact.

Any swimwear returned without its zip lock swim bag will not qualify for a full refund and you will be deducted $5 per swim bag not returned to us.

Jewelry must be returned unworn in its jewelry pouch, with any tags attached. Please note that earrings are non-returnable and therefore not eligible for a refund, due to hygiene reasons.

Sandals must be returned in their dust bag. When trying on, please stand on a carpeted surface to protect the soles.

We may refuse to refund your purchase if we receive damaged goods. We will return the damaged goods to you.

Please ensure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.

E-Gift cards are non-returnable and cannot be exchanged for cash.

Personalized items are non-returnable and therefore not eligible for a refund.

Please note any items returned which do not adhere to these conditions will not be eligible for a refund.

FAULTY ITEMS

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase.

Items that become damaged as a result of wear and tear are not considered to be faulty.

If an item becomes faulty after a period, please contact customer care team before returning it. We would be more than happy to assist you on finding a solution.

To Reference our full Terms & Conditions please click here